Dann Anthony

Maurno

Dann Anthony Maurno is a seasoned business journalist who began his career as International Marketing Manager with Lilly Software, then moved on as a freelancer to write for such prestigious clients as CFO Magazine; Compliance Week;Manufacturing Business Technology; Decision Resources, Inc.; The Economist Intelligence Unit; and corporate clients such as Iron Mountain, Microsoft and SAP. He is the co-author of Thin Air: How Wireless Technology Supports Lean Initiatives(CRC/Productivity Press, 2010).

Email Contact Form

Articles

Signup Available for Microsoft Dynamics CRM Fall 2015 Preview Programs

by Dann Anthony Maurno

Previews of Dynamics CRM, Dynamics Marketing and Social Engagement available through December 1

CRM 2015 Dynamics CRM Dynamics Marketing Social Engagement

GPUG Director: Microsoft Dynamics GP Is Different and So is the GPUG Summit

by Dann Anthony Maurno

Summit goes deep on GP user needs, says Kim Peterson, and may even foster some healthy competition on new tech

Dynamics GP GPUG GPUG Summit 2015 UG Summit 2015

NAVUG Summit: Expect Answers, Solutions, Lessons Learned (and Heavy Networking)

by Dann Anthony Maurno

NAVUG Summit 2015, October 13-16, promises a first look at NAV 2016

Business Central Dynamics 365 Dynamics NAV NAV 2016 NAVUG NAVUG Summit 2015 UG Summit 2015

CRMUG Summit: End User Needs Drive Event Planning, Says Program Director

by Dann Anthony Maurno

CRMUG Summit runs October 13-16, where Microsoft, CRM users and partners create CRM success for one another

CRMUG Summit 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing UG Summit 2015 crmug

Why Set Up the Web Client and Desktop Client to Work Side-by-Side in Microsoft Dynamics GP

by Dann Anthony Maurno

You need not choose between the two, and a mixed-mode environment offers considerable benefits

Dynamics GP GP 2013 GP 2013 R2 GP 2015 GP 2015 R2 GPUG Web Client

Windows 10: Any Excitement (or Disruption) Among Microsoft Dynamics Partners, Customers?

by Dann Anthony Maurno

Partners urge diligence, praise Microsoft for its SaaS model of continuous updates

Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Windows 10

Multichannel Customer Service: Why Companies Choose Microsoft Parature

by Dann Anthony Maurno

For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...

Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM SaaS Social Networks

Customers Expect Support Across Ever More Channels: New Microsoft Parature Report

by Dann Anthony Maurno

Parature and Microsoft’s 2015 US State of Multichannel Customer Service Report finds that winning customer service is in the eye of the beholder.

Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parature

Cobalt Iterates on Dynamics CRM Snapshot with Deep Cloning, Rollbacks, Backups

by Dann Anthony Maurno

Dynamics CRM Snapshot 3D offers hierarchical backups, deep clones and deep rollbacks, plus repeatable CRM workflows

CRM 2013 CRM 2015 Data Archiving Data Management Dynamics CRM

The Case for the Integrated Shop Floor, With Microsoft Dynamics AX in Control

by Dann Anthony Maurno

Using Dynamics AX in a bisynchronous integration, machines both listen and talk back, for a faster and higher ROI

AXUG Data Integration Data Management Dynamics AX Manufacturing Manufacturing Master Data Mgmt

Microsoft Releases Azure Mobile Apps Connector and Mobile SDK for Dynamics CRM

by Dann Anthony Maurno

Also online, a new dedicated portal for “creating unique mobile CRM experiences.”

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Dynamics 365 Dynamics CRM Marketing Mobile Applications Power Automate SaaS Sales

Planning For CRM Success: Managing the Shift In Ownership From IT To The Business

by Dann Anthony Maurno

New to CRM, or want to learn new capabilities (like social CRM)? A Dynamics CRM MVP tells you how in a new webinar series

Business Performance Mgmt Business Process Mgmt Customer Relationship Mgmt Dynamics CRM Workflow Management

Microsoft Q4 Earnings: Dynamics CRM, Commercial Cloud bright spots

by Dann Anthony Maurno

140% license growth for CRM Online and more than 8M total Dynamics seats with growth of 25% year over year.

Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Microsoft Corporate

Microsoft Acquires Adallom for Enterprise Cloud Security

by Dann Anthony Maurno

Second 2015 acquisition of an Israeli enterprise security company.

Business Central Cloud Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Power Automate SaaS Security

Microsoft Updates Dynamics CRM Online Licensing and Pricing, Extends Promotions

by Dann Anthony Maurno

Dynamics CRM Online available in Sales Productivity offering and rolled into CSP program.

BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Power BI Power BI Power Platform SaaS