Planning For CRM Success: Managing the Shift In Ownership From IT To The Business

Rick McCutcheon

Tomorrow, will host the first in a three-part webinar series, Planning for CRM Success, delivered by CRM industry veteran and Microsoft MVP Rick McCutcheon. The series offers a new look at the perennial challenges of user adoption, system design, and business process mapping, and how to address them by taking advantage of the latest capabilities in Dynamics CRM.


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About Dann Anthony Maurno

Dann Anthony Maurno is a seasoned business journalist who began his career as International Marketing Manager with Lilly Software, then moved on as a freelancer to write for such prestigious clients as CFO Magazine; Compliance Week;Manufacturing Business Technology; Decision Resources, Inc.; The Economist Intelligence Unit; and corporate clients such as Iron Mountain, Microsoft and SAP. He is the co-author of Thin Air: How Wireless Technology Supports Lean Initiatives(CRC/Productivity Press, 2010).

Dann can be reached at

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