Power Platform news & resources

Microsoft 365 Copilot example with Customer Service data

Microsoft launches M365 Copilot updates for Biz Apps and Cowork, E7 AI-focused license combo

by Jason Gumpert
M365 Copilot integration, Copilot Cowork, and E7 bundle will all lean on WorkIQ, company says
Copilot Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 HR Management Power Apps Power Platform Sales Sales & Marketing
TechFluent

Building job-ready talent: How TechFluent's graduating class delivered a real-world app

by Linda Rosencrance
Members of the latest cohort share their capstone achievements
Dataverse (CDS) Power Apps Power Automate Power BI Power Platform Sales & Marketing Training
ChandlerCX

ChandlerCX acquires finance industry customer engagement vendor Novagentic

by MSDW Reporter
Novagentic founder Neil Benson will be Chandler's new chief product officer
AI and Machine Learning Azure Customer Engagement Customer Experience (CX) Customer Service Dynamics 365 Financial Services Power Platform

From the Microsoft Power Platform blogs: Computer-using agents; Automate UI testing; Import Excel data to SharePoint list; Calculate Working Day connector

by MSDW Reporter
A selection of the latest insight from the Power Platform blogs
Business Process Mgmt Copilot Studio Data Management Dataverse (CDS) Power Apps Power Automate Power Platform Robotic Process Automation (RPA)

From the Microsoft Dynamics 365 Finance and Supply Chain Management: Preparing data for AI; Secure email setup; Connect Power BI; Project success factors

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Finance and Supply Chain Management blogs
BI and Reporting Data Management Dynamics 365 Dynamics AX Email Management Finance and Operations Power BI Power Platform
Bridge over water with clouds

Transforming Dynamics 365 Marketing Engagement into Automated Business Workflows

by Karthik Nallani Chakravartula
What it takes for teams to build out effective automation in Customer Insights – Journeys
Customer Engagement Customer Insights - Journeys (Marketing) Dataverse (CDS) Dynamics 365 Email Management Marketing Automation Power Automate Power Platform Sales & Marketing

From the Microsoft Dynamics 365 CE/CRM Blogs: Disposition codes; AI invoice approval; Save time with email templates; Create better relationships

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 CE/CRM blogs
Contact Center Copilot Studio Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Invoice Processing Power Platform Sales Sales & Marketing

From the Microsoft Dynamics 365 Finance and Supply Chain Management: Accounts receivable; Feature management; Performance after go-live; Frontier firm vision

by MSDW Reporter
A selection of the latest insight from the Dynamics 365 Finance and Supply Chain Management blogs
Accounting Business Performance Mgmt Collections Management Copilot Studio Dynamics 365 Dynamics AX Finance and Operations Power Platform

Microsoft Dynamics Partner Roundup: New Microsoft clients; Housing services win; Manufacturing industry lead

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Business Central Customer Engagement Dynamics 365 Dynamics AX Field Service Finance and Operations Manufacturing Manufacturing Power Platform Preventive Maintenance Project Management Real Estate

From the Microsoft Power Platform blogs: Power Apps MCP; Data change request architecture; Build reusable component collection; Power Apps error handling

by MSDW Reporter
A selection of the latest insight from the Power Platform blogs
AI and Machine Learning Azure Copilot Copilot Studio Portals Power Apps Power Pages Power Platform

LATEST VENDOR RESOURCES

Power Automate Essentials for Customer Insights – Journeys

Coffee + Dunn

How to Integrate Mailchimp with Dynamics 365 CRM | Marketing4Dynamics Tutorial

Inogic

Copilot Chronicles, October 2026: Upskilling to outlast any technology stack

MSDW Features

AlfaPeople: Your Global Dynamics 365 Partner

AlfaPeople

We Fixed These D365 Performance Nightmares – Here’s How | WEBINAR

XPLUS
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Set the Table for 2027: A Practical Budgeting Guide for Business Central Finance Teams

Velixo
Most budgets go wrong before anyone opens Excel.
Accounting BI and Reporting Budgeting Business Central Dynamics 365 Dynamics GP Finance and Operations Financial Management Forecasting Power BI Power Platform

Beyond Go-Live: How to Maximize the Long-Term Value of Microsoft Dynamics

AlfaPeople
How to keep Microsoft Dynamics creating value long after go-live.
Business Central Commerce Contact Center Copilot Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Dynamics 365 Dynamics AX Dynamics CRM

Deploying OpenClaw for Business: From Local Agent to Secure Business Infrastructure

RapidStart
How to turn OpenClaw into secure, governed business infrastructure on Microsoft.
AI Agents AI and Machine Learning Azure Business Central Copilot Customer Engagement Customer Service Dynamics 365 Enterprise Architecture Field Service Power Platform Sales

A Practical Guide to Reporting and Daily Work in Business Central

Alta Vista Technology
See how reporting and daily work change when moving from Dynamics GP to Business Central.
BI and Reporting Business Central Dynamics 365 Dynamics GP Power BI Power Platform

The FP&A Evaluation Guide for Dynamics Users: Choosing the Right Planning Environment

Prophix
See what finance teams should look for in a modern FP&A platform.
BI and Reporting Budgeting Business Central Corporate Perf Mgmt (CPM) Dynamics 365 Dynamics AX Dynamics GP Finance and Operations Financial Management Power BI Power Platform
More Power Platform White Papers

How Defaqto Took Back Control of Its Dynamics 365 CE Data

Plauti
How Defaqto cleaned up 2,000+ duplicate Dynamics 365 accounts and improved ongoing data quality.
AI Agents Contact Center Copilot Studio Customer Engagement Customer Insights - Data Customer Insights - Journeys (Marketing) Customer Service Data Management Dataverse (CDS) Dynamics 365 Field Service Power Apps

Unifying Operations with Microsoft Dynamics 365 Finance and Supply Chain Management

iTransition
Automotive Business Process Mgmt Customer Engagement Dataverse (CDS) Dynamics 365 Finance and Operations Human Resources (Talent) Power Platform Sales Supply Chain Management

Scaling Consulting Services Delivery with Power Platform

iTransition
Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dataverse (CDS) Dynamics 365 Dynamics CRM Marketing Power Automate Power Platform Sales Sales & Marketing

Dynamics 365 integration & implementation support for an accessories conglomerate

iTransition
Azure BI and Reporting Business Process Mgmt Data Integration Dynamics 365 Fashion Finance and Operations Logistics Order Management Power BI Power Platform Retail

Sales Automation for a Special Equipment Dealer

iTransition
How a special equipment dealer approached sales automation.
Automotive BI and Reporting Business Process Mgmt Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Automate Power Platform Sales Sales & Marketing Sales and Operations Planning
More Power Platform Case Studies

Next Best Action - AI/ML-Powered Recommendations for Microsoft Dynamics 365 CRM

Next Best Action is an AI/ML-powered assistant for Microsoft Dynamics 365 CRM that analyzes CRM data, customer interactions...
AI Agents Customer Engagement Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Field Service Power Apps Power Platform Project Service Automation

Application Management Services for Microsoft Dynamics 365

Efficient, expert support and continuous development from a top-tier Microsoft partner. Microsoft Dynamics 365 should...
Copilot Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics Marketing Dynamics NAV Dynamics POS Dynamics RMS Dynamics SL Dynamics Snap Managed Services

Healthcare Field Service Modernization & AI Readiness Assessment

Disconnected systems. Manual processes. Limited visibility. Sound familiar? Many healthcare organizations are focused on...
AI Agents Copilot Dynamics 365 Field Service Healthcare IT Asset Management (ITAM) Power Platform

The Prophix One Autonomous Finance Platform

Software to simplify and automate financial processes. From budgeting to planning to close, Prophix offers one source of...
Business Central Copilot Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Fabric Finance and Operations Microsoft Corporate Power BI Power Platform

Prophix One FP&A Plus

The Prophix One FP&A Plus application revolutionizes how modern finance teams tackle advanced planning. Built on state-of-the...
Business Central Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Finance and Operations Power BI Power Platform
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