Microsoft Business Applications News

Welcome to the News section on MSDW. We cover the world of Microsoft technology, from corporate news to product releases to customer successes to industry events. Check back often for updates.

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How To Utilize Feedback From Your Post Implementation Review For Maximum Impact

by Rahul Mohta
While the PIR itself is a valuable exercise, recommendations must be acted upon to bring about real results and set the stage for a continuous improvement culture.
AX 2012 AX 2012 R3 Business Performance Mgmt Business Process Mgmt Dynamics AX Project Management

Why Set Up the Web Client and Desktop Client to Work Side-by-Side in Microsoft Dynamics GP

by Dann Anthony Maurno
You need not choose between the two, and a mixed-mode environment offers considerable benefits
Dynamics GP GP 2013 GP 2013 R2 GP 2015 GP 2015 R2 GPUG Web Client

Multichannel Customer Service: Why Companies Choose Microsoft Parature

by Dann Anthony Maurno
For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM SaaS Social Networks

6 Steps to Successfully Manage Your Microsoft Dynamics CRM or ERP Environment

by Linda Rosencrance
Companies that want to increase both ROI and user adoption must actively manage the capabilities of their Dynamics solution, and user expectations
AXUG Adoption Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL GPUG NAVUG crmug

Customers Expect Support Across Ever More Channels: New Microsoft Parature Report

by Dann Anthony Maurno
Parature and Microsoft’s 2015 US State of Multichannel Customer Service Report finds that winning customer service is in the eye of the beholder.
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parature

Cobalt Iterates on Dynamics CRM Snapshot with Deep Cloning, Rollbacks, Backups

by Dann Anthony Maurno
Dynamics CRM Snapshot 3D offers hierarchical backups, deep clones and deep rollbacks, plus repeatable CRM workflows
CRM 2013 CRM 2015 Data Archiving Data Management Dynamics CRM

The Case for the Integrated Shop Floor, With Microsoft Dynamics AX in Control

by Dann Anthony Maurno
Using Dynamics AX in a bisynchronous integration, machines both listen and talk back, for a faster and higher ROI
AXUG Data Integration Data Management Dynamics AX Manufacturing Manufacturing Master Data Mgmt

New US Country Manager at Columbus Brings Renewed Focus on Growth

by Jason Gumpert
Keld Jersild Olsen joins the US organization after running the company’s professional services and following many years as an HP executive
Business Central Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV