Blockchain and CRM: Opportunities to boost our trust in government and industry

December 4 2017

(Editor's note: Stefano will be presenting an MSDW webcast on Blockchain and CRM on December 14.)

Blockchain is an emerging technology that has the potential to help organizations make and verify transactions almost instantaneously, streamlining business processes, saving money, and reducing the potential for fraud. You probably have heard that blockchain is the technology that powers Bitcoin. It is a decentralized exchange system with no bank or government monitoring.

About Stefano Tempesta

Stefano Tempesta is CTO at SXiQ, a Microsoft Regional Director, MVP on Azure, AI and Business Applications, and co-founder of 365 Community, a non-profit organization whose mission is to empower communities around the world with better ICT processes for customer relationship management (CRM) and customer service, using modern technology.
A technology manager with 20 years of international experience, entrepreneur CTO and advisor for start-ups in Australia, Singapore and Switzerland, Stefano is an author, a public speaker, a blogger, an event organizer and an ambassador of beautiful software. His interests extend to microservice architectures, blockchain, IoT and A.I. related technologies.

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brian-neufeld's picture

Great article Stefano. I'm a fan of blockchain technology and I find it very interesting to read about the potential uses of the technology, other than crypto currency. Your comment about using blockchain to maintain a company or personal profile is cool. I come from a marketing background and I am forever receiving and verifying contact information as well as maintaining my own. Blockchain could solve this. One note, I noticed in the infographic "The Bitcoin Transaction Life Cycle" that the graphic says "New bitcoins are created!". I'm not sure this is correct. There is a finite number of Bitcoins in the marketplace and so they can not be "created". I think the image should read "New blocks are created!". Thanks for writing the article.

tkchaitanya's picture

Great article Stefano. It's an eye opener for CRM business to adopt Blockchain! Chaitanya...