Gretchen began her career in CRM as a Marketing Assistant managing three huge Microsoft Access databases. Then after being a GoldMine CRM user while implementing medical records software, Gretchen became a GoldMine implementer for several years before becoming a Microsoft Dynamics CRM implementer in 2006. Having become an experienced project manager and business analyst, she joined PowerObjects in 2008 as the director over the delivery department. She has recently transitioned to the Director of Education role where she is responsible for consultant development, as well as customer and community education. Her degree is in Organizational Leadership from Bethel University (St. Paul).