For gamification success with Microsoft Dynamics CRM, focus on results
May 5 2013
In recent years, an interesting trend has emerged in the implementation of business applications-the focus on driving user adoption by building in game-like mechanisms to make business systems, well, more fun.
Gamification provides a strategy for measuring, rewarding, and encouraging user engagement. With gamification, users of the business application accumulate points, badges, levels, or other rewards for taking certain actions in the system.
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