User Adoption Best Practices for CRM Solution Owners

Microsoft Dynamics CRM Webcast Series

Wednesday, October 10, 2012 @ 11:00 AM EDT


Often overlooked in a CRM implementation is the process for driving user learning and adoption of the new system and processes. In this session, you will learn how to achieve a high user adoption and how adoption and the key elements that support a training program.

Key Learning Objectives:

  • Learn about the best training strategies that produce the highest adoption rate and ROIs
  • Key training Do's and Don'ts that generate highest adoption
  • Discover various "carrots" and "stick" ideas
  • See examples of how other organizations are driving user adoption
  • Overcoming the "what's in it for me" attitude


Director of Education, PowerObjects