Building a Smart Customer Service Desk in Microsoft Dynamics 365 with Artificial Intelligence by Stefano Tempesta Exploring three cognitive services tools that can add improve to a service agent's performance with D365 and Unified Service Desk. Artificial Intelligence (AI) Azure Machine Learning Business Process Mgmt Cloud Customer Engagement Customer Service Customer Service Data Management Document Management Dynamics 365 Dynamics CRM Power Automate From the Microsoft Dynamics 365 / AX blogs: Percentage markup; Vendor onboarding; Speed up RSSU by MSDW Reporter A selection of the latest insight from the Dynamics 365/AX blogs. Commerce Dynamics 365 Dynamics AX Finance and Operations Retail Retail POS Microsoft Dynamics Partner Roundup: Omnichannel service; NFP acquisition; Business Central consulting; Digital strategy; Predictive hiring by MSDW Reporter A selection of announcements from the Dynamics partner channel. Artificial Intelligence (AI) Bots Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Not For Profit Tenerife Microsoft expands cloud services in Europe and into Middle East by MSDW Reporter Efforts focused on meeting needs of customers in those regions like local residency, GDPR compliance. Cloud Dynamics 365 GDPR Power Automate Regulatory Compliance SaaS Microsoft Dynamics 365 Business Central: What's in a name? by AJ Ansari First reactions to the Business Central brand name from the NAV community have been negative, but Microsoft's relentless focus on the future tells the real story. Business Central Cloud Dynamics 365 Dynamics NAV SaaS Tenerife Migrating from Salesforce to Microsoft Dynamics 365: Preparing for effective resource management by James Lloyd Switching to Dynamics 365 can do wonders for your organization, but it means nothing if your people aren’t using it correctly - or at all. Adoption Customer Engagement Dynamics 365 Dynamics CRM Salesforce.com Microsoft launches new site for Dynamics GP community feedback, ideas by MSDW Reporter New feedback site means the end is nowhere near for GP, says support team. Dynamics GP Microsoft to launch Dynamics 365 Business Central on April 2 in 14 countries by MSDW Reporter Modular approach “brings the full power of NAV to the cloud”, says GM Alysa Taylor. Business Central Dynamics 365 Dynamics NAV Tenerife Microsoft readies brand name and packaging update for Dynamics 365 "Tenerife" by Jason Gumpert Dynamics NAV SMB partners have been briefed on branding, packaging, pricing of the newly named solution. Accounting BI and Reporting Budgeting Business Central Business Process Mgmt Customer Relationship Mgmt Distribution Document Management Dynamics 365 Dynamics NAV Financial Management Forecasting Microsoft is losing more Dynamics 365 R&D leadership, now on the CRM side by Jason Gumpert Principal program manager for Marketing Kishan Chetan will depart, with two other CRM program managers rumored to be leaving. Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Microsoft Corporate Sales Sales & Marketing xRM First page « Previous page ‹ … Page429 Page430 Page431 Page432 Current page433 Page434 Page435 Page436 Page437 … Next page › Last page »