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Two new Microsoft Dynamics 365 Mixed Reality updates bolster integrated use cases

by Jason Gumpert
July 24 2019

For anyone not sure how mixed reality technology relates to traditional business applications, two updates to Microsoft's Dynamics 365 mixed reality applications offer some more guidance.

Dynamics 365 Guides, the HoloLens-based system that provides instructions to a worker in the form of text, diagrams, and even model-driven 3D images, now offers an integration with Dynamics 365 Field Service, in preview. As Microsoft program manager Mahesh Kamat explains it in the blog post about the update:

When work orders are assigned to technicians, the technicians can use a dedicated Field Service tab in the Guides HoloLens app to launch the assigned guide and do their work.

Not a revolutionary change, but this integration is another step toward blending traditional field service and newer mixed reality scenarios in a way that could resonate with service teams. This capability is planned for the 2019 release wave 2, with the public preview set for August 2019. The release guide states:

Mixed reality guides for Field Service enables Dynamics 365 Guides' capability to be seamlessly integrated within the Field Service experience. Field Service incident types can have associated Dynamics 365 Guides that can be easily accessed by technicians when out on the job site.

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About Jason Gumpert

As the editor of, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at

Prior to co-founding, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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