Customer Engagement White Papers

Think Once, Think Twice: Your Checklist for Choosing a Microsoft CSP Indirect Distributor

Stratos Cloud Alliance
Choose the right CSP partner with confidence.
Business Central Customer Engagement Dynamics 365 Finance and Operations

CSP Direct-Bill Partner Decision & Action Worksheet

Stratos Cloud Alliance
Understand the new revenue thresholds and what the Indirect Provider model offers
Business Central Customer Engagement Dynamics 365 Finance and Operations Power Platform

Equipping Consultants in the Modern Microsoft Ecosystem

MSDW Features
A growing gap between the skills Microsoft Partners need and the pathways available to new and aspiring consultants.
AI and Machine Learning Azure Business Central Copilot Studio Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Finance and Operations

Modernizing Your Tech Stack With Microsoft Dynamics, Avalara, And Argano

Avalara
As enterprises and their technology departments embark on bringing their tech stacks into shape to face modern tax compliance obligations, they face a multitude of challenges.
Accounting Azure Business Central Commerce Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management

The New Tax Reality for Microsoft Dynamics 365 Customer Organizations

Avalara
Microsoft Dynamics 365 was built to adapt. Most CRM and ERP systems weren’t built for tax.
Accounting Azure Business Central Commerce Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management

AI Readiness Assessment

emfluence
A practical self-assessment to determine whether your CRM and marketing automation are truly ready to support intelligent execution.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

The AI Readiness Gap: Why CRM and Marketing Automation Must Work Together

emfluence
AI doesn’t fix broken data—this guide explains why CRM and marketing automation must work together before intelligence can deliver real value.
Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

Agentic AI at Work Inside Business Central: Unlocking Scalable Recurring Revenue Beyond Out-Of-The-Box Limits

Bluefort
Discover how agentic AI turns Business Central into a scalable engine for intelligent recurring revenue
AI Agents Business Central Complex Billing Customer Engagement Dataverse (CDS) Dynamics 365 Food & Beverage Footwear Health & Wellness Media & Entertainment Payment Processing Power Platform

2026 Tax Changes: A Compliance Guide for Businesses

Avalara
The 10th edition of Avalara's annual tax changes report.
Accounting Azure Business Central Commerce Customer Engagement Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management

Whitepaper: Avalara 1099 Readiness Report

Avalara
Most Businesses Still Rely on Manual 1099 Processes Despite Rising Compliance Risk, Avalara Finds
Accounting Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Tax Management