Social Engagement news & resources

UG Summit 2018: Microsoft Dynamics 365 AI apps takes shape, with a dose of privacy planning

by Jason Gumpert

Previews of sales, customer service, marketing apps supply business cases for Microsoft's core AI technology

CRM 2016
Customer Engagement
Customer Relationship Mgmt
Customer Service
Dynamics 365
Dynamics CRM
Dynamics CRM Online
Knowledge Management
Power Automate
Social Engagement
Social Networks

by Jason Gumpert

Interactive service hub, knowledgebase authoring and recommendations, voice of customer on tap for CRM 2016 and beyond.

by Jason Gumpert

A business process focus will give context to technical and functional improvements in the product, says Microsoft GM Bill Patterson

by Dann Anthony Maurno

Previews of Dynamics CRM, Dynamics Marketing and Social Engagement available through December 1

by Jason Gumpert

Social Engagement replaces Social Listening with new interface, visualizations, and tools to track and engage with social communication

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