Social CRM news & resources

Microsoft Dynamics News Roundup - Pre-Convergence 2012 Edition

by Linda Rosencrance

Microsoft Dynamics in F1, and solution announcements in PSA, 3PL, Lead Management, EDI, social enterprise, and mobile CRM

3PL Business Central Convergence 2012 Customer Engagement Distribution Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL EDI

Convergence 2012 and Beyond: Where is Microsoft Taking Its Dynamics Business?

by Jason Gumpert

What options lay ahead for Microsoft in analytics, cloud, social, mobile, and more

BI and Reporting Business Central Convergence 2012 Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics RMS Dynamics SL Kinect

Visualizing Complex Relationship with Connections in Microsoft Dynamics CRM 2011

by Linda Rosencrance

How connections are opening up interactions, and how they could pave the way for smarter social capabilities

CRM 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Social CRM social networking xRM

Neudesic’s Pulse 2.0 Adds More Social Features, Microsoft Stack Integration Options Beyond Dynamics CRM, SharePoint

by Linda Rosencrance

Staying steps ahead of Microsoft’s own social CRM capabilities

Dynamics CRM Social CRM

Hitting the Right Note: Microsoft Dynamics CRM Users Seek Better Engagement from Social CRM Efforts

by Linda Rosencrance

Two way street of social channels still a challenge for businesses to navigate

Dynamics CRM Social CRM crmug

Microsoft Launches First Wave of Social Features for Dynamics CRM in November 2011 Service Update

by Jason Gumpert

Also looking ahead to cross-browser, platform support in 2012

BI and Reporting CRM 2011 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Marketing Mobile Applications Regulatory Compliance

NewsGator Adds Integration of Activity Streams for Microsoft Dynamics CRM 2011 in Social Sites 2010

by Jason Gumpert

Adding CRM 2011 activity data to SharePoint 2010 social platform

CRM 2011 Dynamics CRM Social CRM

In Fragmented Social CRM Market, Gartner’s Magic Quadrant Report Sees No Place for Microsoft Dynamics CRM

by Linda Rosencrance

Microsoft’s social CRM approach still lacks maturity, reference customers, analyst believes

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Salesforce.com Social CRM

Microsoft Dynamics CRM’s Q4 2011 Update Offers New Enterprise Options, a Mix of New Features

by Jason Gumpert

Positioning cloud licensing and capabilities that will appeal to the enterprise customer

BI and Reporting CRM 2011 Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Marketing Mobile Applications SSO Sales Sales & Marketing Social CRM

Sonoma Partners Release Free Vibe Community Edition to Coincide with Microsoft Dynamics CRM 2011, Encourage Social CRM

by Linda Rosencrance

Business productivity tool positioned as alternative to Saleforce’s Chatter

CRM 2011 Collaborative Workspaces Dynamics CRM Salesforce.com Social CRM social networking

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