Article news & resources

Microsoft and Adobe partner to deliver 'large scale' customer experience solution

by Jason Gumpert
Integration of Dynamics CRM and Microsoft Dynamics Marketing with Adobe Marketing Cloud will deliver more comprehensive customer engagement processes, Microsoft says
Adobe Marketing Cloud Azure BI and Reporting Cloud Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Financial Services Marketing

Microsoft reiterates commitment to SMB retail as Dynamics RMS VARs ponder industry future

by Valerie Miller
SMB retailers should bet on transformation, say Retail Realm 2015 conference presenters
Commerce Dynamics AX Dynamics RMS E-Commerce Retail Retail POS Retail Realm 2015

Microsoft readies Parature 15.2 content as Dynamics CRM Spring 2015 release wave continues

by Jason Gumpert
More than 30 enhancements include unified portals, expanded language support, real time chat translation, API enhancements
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parature SaaS Social Networks

Can We Actually Confront Data Quality with Business Intelligence?

by Mario Barajas
A BI solution can serve many purposes, but revealing and enabling the measurement and management of data quality standards may be the most valuable for some
BI and Reporting Business Central Data Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL

Avanade to Acquire KCS.net, Microsoft Dynamics AX, CRM partner in Germany, Switzerland and Austria

by Jason Gumpert
300 employee firm KCS.net specializes in CRM, AX, SharePoint, and .NET
Dynamics AX Dynamics CRM Power Automate

Microsoft urges Dynamics RMS partners to embrace AX-based Retail Realm Essentials for next generation of SMB retail management

by Valerie Miller
RMS still supported for several years, but eCommerce, mobility will push retailers to modern solutions, Microsoft says.
Commerce Dynamics AX Dynamics RMS E-Commerce Mobile Applications Retail Retail POS Retail Realm 2015

Onboarding Made Easy: What key elements can Microsoft Dynamics customers address?

by David Long
Why SharePoint should be a prime candidate for many Dynamics ERP and CRM customers looking to improve onboarding processes
Business Central Business Process Mgmt Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL HR Management

Fujitsu offers new Microsoft Dynamics AX industry solution for Japanese companies' overseas interests

by Linda Rosencrance
New offerings address sales, service, cost management, automotive suppliers, with a reach to other Asia Pacific nations
Automotive Budgeting Business Performance Mgmt Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics AX Financial Management Marketing Power Automate SaaS

Microsoft Dynamics Partner Roundup: eCommerce integration; GP win; ISV’s UK expansion; AX payment gateway

by Linda Rosencrance
A selection of new announcements from around the Dynamics partner channel
Business Process Mgmt Commerce Credit Card Processing Customer Relationship Mgmt Dynamics AX Dynamics CRM Dynamics GP E-Commerce Financial Management Retail Workflow Management xRM

Microsoft announces General Availability of Social Engagement as Spring '15 release wave, Social CRM loom

by Jason Gumpert
Social Engagement replaces Social Listening with new interface, visualizations, and tools to track and engage with social communication
CRM 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Social CRM Social Engagement

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