Customer Service White Papers

The Shift to Customer Experience in Retail

Prodware

Customer xxperience overtakes price and product

AI Commerce Consumer Goods Contact Center Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Customer Voice

How Dynamics CRM/CE Partners Benefit from ITSM Technology

Prodware

How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management Portals

Mastering ASC 842 and IFRS 16 and their impact on your Dynamics ERP

Binary Stream

Learn how to manage these changes and risks within your Dynamics ERP

3PL AP Automation Accounting Advanced Pricing Aerospace & Defense Agriculture Architecture Associations Auditing Automated Data Collection Automotive BI and Reporting

Moving Beyond CRM to True Customer Engagement

enVista

Learn how leading companies are moving beyond traditional CRM capabilities and achieving true customer engagement

Call Tracking Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Field Service Sales & Marketing

The Dirty Little Secrets of CRM: Why Your Customer Service Is Not as Good as You Think It Is

enVista

3 Secrets all Dynamics CRM customers should know about customer service

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM

2021 Marketing with Microsoft Dynamics 365 Idea eBook

ClickDimensions

How to transform your marketing in an all-digital world

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Automation Sales & Marketing

The Critical Importance of Integrated Marketing Technology and CRM for IT and Marketing Teams

ClickDimensions

The value of native for Microsoft Dynamics

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Email Management Marketing Automation Marketing Resource Mgmt (MRM) Sales & Marketing

4 Emerging Customer Service Technology Trends

PowerObjects, An HCL Technologies Company

Customer service innovations in a global pandemic

Customer Engagement Customer Service Dynamics 365 Dynamics CRM

4 Secrets to Seamless Customer Service with Dynamics 365

Alithya

What’s the missing piece that can bring your customer experience strategy to life?

Customer Engagement Customer Service Dynamics 365

Dynamics GP: Integrated E-Payment and the Future of B2B

k-ecommerce

B2B clients want the freedom to pay their bills online

Accounting Agriculture Automotive Billing Consumer Goods Credit Card Processing Customer Service Distribution Dynamics GP E-Commerce Education Electronics