Article

Microsoft extends Dynamics 365 Contact Center telephony with Teams Phone

by Jason Gumpert
Editor, MSDynamicsWorld.com

MSDW Insight: Microsoft’s work to integrate their UCaaS and CCaaS offerings adds depth to the D365 Contact Center story.

Teams Phone extensibility for Microsoft Dynamics 365 Contact Center has reached general availability, the company has announced. 

Customers can use their existing Teams Phone licenses with D365 Contact Center. Teams Phone has calling plans accessible in 36 countries, Operator Connect available in 96 countries, and Direct Routing offered worldwide, according to Microsoft.

This integration reached GA in August, according to 2025 Release Wave 1 plans from Microsoft. They announced the preview of this feature for their contact center as-a-service (CCaaS) offering in March 2025.

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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