Sales & Ops Planning news & resources

Microsoft Dynamics CRM Remains a Strong Contender with Most Recent Analyst Recognition

by Jason Gumpert
Gartner and Forrester release new reports putting Dynamics CRM in the top tier
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning

Microsoft Announces Worldwide Availability of Dynamics AX for Retail

by Vladimir Shvorin
Worldwide availability to follow initial 16 country release
AX for Retail Commerce Dynamics AX Financial Management Retail Retail POS Sales & Ops Planning Sales Order Processing Supply Chain Management

Microsoft in Partnership with Mongoose Metrics to Add Call Tracking Capabilities to Dynamics CRM

by Jason Gumpert
Matching Outreach with Inbound Calls
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Integration Data Management Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning

Microsoft Pushes Dynamics CRM into the Health Insurance Market

by Jason Gumpert
A New Vertical for Dynamics CRM
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Health & Wellness Healthcare Marketing Sales Sales & Marketing Sales & Ops Planning

Four Ways to Get Started Using xRM with Dynamics CRM

by Jason Gumpert
"Anything Relationship Management"
BI and Reporting Convergence 2010 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning

Microsoft Emphasizes Simplicity, Innovation, and Value in Seeking to Expand Dynamics CRM’s Market Share

by Jason Gumpert
CRM 5 Expected to Provide Additional Boost
Convergence 2010 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing SaaS Sales Sales & Marketing Sales & Ops Planning

Microsoft “Heading Into Homestretch” on Dynamics CRM 5—Will Emphasize “Consumerization” and Integration

by Jason Gumpert
Introduction Expected Within the Year
Convergence 2010 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics GP Marketing Sales Sales & Marketing Sales & Ops Planning

Why Integrating Dynamics CRM into Your Organization Needs to Be Part of a Bigger Picture

by Sandor Schellenberg
Three Overlooked Issues With New Architecture
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning Sales Order Processing

Media Aspects/InterDyn AKA Launches CRMADvantage at NAB 2010

by Linda Rosencrance
Solution provides ad sales management XRM solution for brodacsters, publishers, and advertisers
Dynamics CRM Media & Entertainment Sales & Ops Planning xRM

Microsoft Gets Additional Ammo As It Seeks Advantage for Dynamics CRM in Marketing to Large Organizations

by Jason Gumpert
Evidence of Ever-Greater Scalability
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Sales & Ops Planning

LATEST VENDOR RESOURCES

Delivering a Connected Customer Experience with Dynamics 365

Coffee + Dunn

Advanced View Controls in Dynamics 365 CRM

Encore Business Solutions

Unleash Copilot in Dynamics 365 Customer Engagement

Encore Business Solutions

Best Practices for Lead Management in Dynamics 365 CRM

Encore Business Solutions

Tips and Tricks for EFT ACH Transactions in Dynamics 365 Business Central

Encore Business Solutions
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How-to Prepare for a Microsoft Dynamics 365 ERP Licensing Quote

Sikich

We recommend using a spreadsheet, reading this guide for easy to understand licensing insights, and recruiting your partner for help

Accounting Bill Of Material Mgmt Business Central Business Process Mgmt Construction Consumer Goods Data Management Distribution Dynamics 365 Finance and Operations Financial Management Forecasting

How to Build a Customer Journey Map with Microsoft Dynamics CRM/CE

emfluence

Take your company’s sales and marketing alignment to the next level

Customer Engagement Dynamics 365 Dynamics CRM Email Management Field Service Marketing Marketing Automation Marketing Resource Mgmt (MRM) Project Operations Project Service Automation Sales Sales & Marketing
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