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22 Steps to deliver 'killer' CRM training, Part 1: Preparation and Delivery

by Iain Wicks
From setting goals to creating a clear agenda, a CRM trainer has much to do before the students even arrive.
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing Training

Microsoft advises Direct (Tier 1) Cloud Solution Providers on new costs, performance standards

by Jason Gumpert
New mandatory support contracts will cost most CSPs $15K; New performance targets to be examined.
Business Central Cloud Solution Provider (CSP) Dynamics 365 SaaS

Survey Report: Are Microsoft Dynamics Users Open to 'Smart' Timesheet Applications?

by Kari Foster
When you think of the future of work, what do you envision?
Artificial Intelligence (AI) Business Central Customer Engagement Data Integration Data Management Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations

GPUG to host GPUG Amplify South Africa in Johannesburg

by Linda Rosencrance
GPUG works to enable customers and partners to network and exchange knowledge.
Dynamics GP GPUG GPUG Amplify SA Power Automate

MSDW Podcast: Memories of Summit EMEA 2018 with Dynamics Podcast

by Jason Gumpert
This joint episode of the MSDW Podcast and the Dynamics Podcast was recorded at Summit EMEA 2018 in Dublin.
Dynamics 365 Dynamics AX Finance and Operations MSDW Podcast Summit EMEA 2018 ax 2009

A connected B2B ecosystem: Benefits of integrating CRM and ecommerce

by Anudeep Ananth
CRM integration can enhance ecommerce success
Data Integration Dynamics CRM Dynamics GP E-Commerce Magento Retail

Microsoft Dynamics Profile: For new Australian MVP, love of the D365 / CRM platform drove professional growth

by Linda Rosencrance
Ly says he fell in love with the platform because of everything it can do
Customer Engagement Dynamics 365 Dynamics CRM

Microsoft Dynamics Partner Roundup: Subscription billing; Retail CRM; D365 in Saudi Arabia; Insurance accelerator

by MSDW Reporter
A selection of announcements from the Dynamics partner channel
Commerce Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics AX Dynamics CRM E-Commerce Finance and Operations Insurance Marketing

Boarding the Microsoft journey to the cloud: Our OCP and co-sell story so far

by Anders Eriksen
How Formpipe Lasernet's embrace of OCP has led to promising new ties to Microsoft's global sales organization.
Document Automation Document Management Dynamics 365 One Commercial Partner Power Automate

How to develop with NAV and Dynamics 365 Business Central Extensions using real-time collaboration

by MSDW Reporter
At Build 2018 Microsoft announced Visual Studio Live Share, a new option for developers to collaborate
Business Central Dynamics 365 Dynamics NAV

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