Sam

Kumar

Sam Kumar is the Vice President of Marketing at Inogic, a Microsoft ISV Partner renowned for its innovative, AI-powered, and Microsoft-certified apps for Dynamics 365 CRM and Power Apps. With deep expertise in Dynamics 365 and the Power Platform, Sam leads a team of certified CRM developers pioneering next-generation AI solutions with Copilot, Azure AI, and advanced automation technologies. A visionary in CRM innovation, his leadership and insights drive Inogic’s mission to transform how organizations leverage intelligent, cutting-edge tools to redefine the “Dynamics” of CRM.

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Articles

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How Location Analytics Helps Modern Leaders Balance Efficiency with Sustainability

by Sam Kumar

Map-related data is providing leaders with unique ways to address their most challenging objectives

Dynamics 365 Environmental Sustainability Field Service Hospitality Insurance Power Platform Retail Sales and Operations Planning Utilities Web-based Mapping

Key Features in a Microsoft Dynamics 365 CRM User Action Monitoring Solution

by Sam Kumar

4 features that a user action monitoring app for D365 CRM should provide, from activity tracking to data quality and beyond

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Data Management Dynamics 365 Dynamics CRM User Adoption User Management

Success with Integration: Uniting Microsoft Dynamics 365 CRM and QuickBooks

by Sam Kumar

Tips for implementing an integration and realizing the benefits

Customer Engagement Data Integration Dynamics 365

The changing business opportunities of modern location intelligence

by Sam Kumar

We can understand today's location intelligence technology opportunities by studying the recent past.

BI and Reporting Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Government Hospitality Sales & Marketing

WhatsApp Integration with Microsoft Dynamics 365 CRM: Everything You Need to Know

by Sam Kumar

What makes the app an ideal channel for effective customer engagement?

Communications Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Unified Communication

5 ways to improve work for field sales and service employees

by Sam Kumar

Improving flexibility, lowering stress, and offering greater empowerement can all become realities

Customer Engagement Dynamics 365 Dynamics CRM Field Service HR Management Mobile Applications Power Platform Service Management

The Benefits of Outsourcing Customization and Integration in Microsoft Dynamics 365 CRM and Power Platform

by Sam Kumar

Implementing and customizing business apps can be daunting without expertise built on experience.

Customer Engagement Customer Experience (CX) Customer Relationship Mgmt Dynamics 365 Dynamics CRM Power Apps Power Automate Power Platform Sales & Marketing

4 Benefits of Standardizing Your Sales Process

by Sam Kumar

Reasons why you need to have a sales playbook for your sales team

Business Process Mgmt Customer Engagement Dynamics 365 Dynamics CRM Sales Sales & Marketing

Bridging the information gap with a modern alerts and notification system for CRM

by Sam Kumar

Types of requirements to consider when evaluating your organization's needs for CRM-related alerts and notifications

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Sales & Marketing

Microsoft Dataverse Search: A better way to traverse Dynamics 365 CRM and Power Platform data

by Sam Kumar

Exploring the benefits of a comprehensive search method for model-driven apps

Customer Engagement Dataverse (CDS) Dynamics 365 Power Apps Power Pages Power Platform

Shorten the journey for leads to sales with a lead assignment and distribution automation app

by Sam Kumar

Five capability areas to look for in a sales automation app

Business Performance Mgmt Business Process Mgmt Business Rules Mgmt Customer Engagement Dynamics 365 Sales Sales & Marketing

Dataverse Search, Multi-tab side panes, and more key features: Microsoft Power Platform 2021 Release Wave 2

by Sam Kumar

More features of the latest release wave that help users get the best out of Power Platform

Customer Engagement Data Management Dataverse (CDS) Dynamics 365 Power Apps Power Platform Security

Why more organizations are visualizing CRM data in Kanban view

by Sam Kumar

A look at the features and benefits of adding this type of visualization to a Dynamics 365 CRM solution.

Business Performance Mgmt Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM Sales & Marketing kanban

Microsoft Dynamics 365 Sales in 2021 Release Wave 2: Updates you cannot miss

by Sam Kumar

The many facets of Teams integration, deal manager, and more

BI and Reporting Collaborative Workspaces Customer Engagement Dynamics 365 Mobile Applications Sales Sales & Marketing Sales & Ops Planning Sales and Operations Planning

3 ways to improve your field sales performance

by Sam Kumar

Addressing the common challenges of the travelling sales rep with productivity apps

Customer Engagement Dynamics 365 Expense Management Mobile Applications Sales Sales & Marketing Travel Management Web-based Mapping