CRM 2016 news & resources

Now in preview, user-level task flows provide a guided experience without the forms, grids, or navigation.

From leadership changes to hiring trends to new tools and technology, the Dynamics CRM team took on a challenging mix of issues in 2015

With the release of Dynamics CRM 2016, Microsoft embarks on a new approach to embedding Azure services and Office 365 capabilities into in a range of areas.

More of a step-change than an upgrade, Microsoft promises "A new era of customer engagement" with CRM 2016.

Singh to report to C+E head Scott Guthrie after 3.5 years as key report under Stutz's leadership

Interactive service hub, knowledgebase authoring and recommendations, voice of customer on tap for CRM 2016 and beyond.

Microsoft used to be about demarcation, but now it is about seamless experiences, says GM Bill Patterson in a new interview

A business process focus will give context to technical and functional improvements in the product, says Microsoft GM Bill Patterson

From the future of SMB ERP to the gap between CRM Online on-premise, we make some unsolicited guesses about what might be on the table for discussion at Summit this week.

With recent CRM-related acquisitions both inside and outside of the Dynamics channel, Microsoft has made it clear that ISVs must exercise great care in planning their next moves.