CafeX plans broad Microsoft Dynamics 365 integration for omnichannel customer engagement

Microsoft has selected CafeX Communications, a provider of WebRTC-based mobile and web engagement solutions, to be its preferred omnichannel customer service solution provider for Microsoft Dynamics 365.

The companies are working together to develop a roadmap as well as a go-to-market collaboration to ensure ongoing and proactive integration of CafeX's omnichannel capabilities within Dynamics 365.

Hosted in the Azure cloud, the joint solution embeds real-time customer interaction channels within Dynamics 365's Unified Service Desk and web clients, according to company officials.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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