Survey Says: CRM Adoption Strong Among SMBs

June 21 2011

Increasingly small to mid-size businesses are adopting CRM solutions and the percentage of CRM functionality they use is higher than one might have anticipated, according to the results of a May survey conducted by research firm ITIC, which polled over 200 SMBs.

About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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