Best of 2013: Top Microsoft Dynamics CRM news of the year

11. Update Rollup 12 for Microsoft Dynamics CRM 2011 Joins Withdrawn List Due to Potential Database Issues (January 15, 2013)

A rocky start to the year for the Dynamics CRM team as they struggled with update rollup releases..  From the article:

"This is not the first update rollup to be withdrawn because of undiscovered issues.  UR10 had to be re-released in October 2012 due to several issues.  UR11 was similarly re-released several days after the original due to user-reported issues."

See also: Microsoft Announces New Release of Dynamics CRM 2011 Update Rollup 12 Server Software

10. Microsoft Dynamics CRM Team Focuses on Pushing Further, Faster (March 21, 2013)

Convergence 2013 in March set the stage for the rest of the year's goals for the CRM team, and as other articles in this list will verify, they worked hard to meet those goals. From the artice:

"Beyond Orion, customer service is what Singh calls "the next frontier" for his team, including SLA management and web-based service. NetBreeze will get an embedded look and feel with brand monitoring and social tier elements natively embededed into the application rather than simply displayed in a frame within the browser as they are demonstrating for this first announcement. "

9. Microsoft announces 3 pricing levels for Dynamics CRM Online Fall 2013 release (July 9, 2013)

There would be much more discussion of the new CRM Online prices after they were announced. With ...