Microsoft announces 3 pricing levels for Dynamics CRM Online Fall 2013 release

Microsoft has announced three new pricing options for Dynamics CRM Online that will take effect with the Fall 2013 release.

New CRM Online prices, as explained by Microsoft will be:

Professional ($65*) For the core CRM users, who need the full capabilities of Microsoft Dynamics CRM including sales force automation as well as marketing and customer care. We believe most users will find this license best fits their needs.

Basic ($30*)  For sales, service and marketing users who need to manage accounts, contacts, leads, cases and access custom applications as well as for business analysts who require reporting capabilities. 

Essential ($15*) For light-weight users who need to access custom applications developed in house or by our vast network of partners.

Microsoft also reiterated its plan offer access to mobile applications with no additional license fees. Microsoft's Paco Contreras announced the pricing updates, explaining:

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How will the new MSD really pan out

It will be interesting to see how customers get migrated across and to which pricing band and if truly you can mix and match licenses or have to license all users at the appropriate level as you do with Salesforce.

The included mobile client will also effect all the customers paying for 3rd party mobile licenses currently and the revenues of the providers of these apps!

For independent comparison of Dynamics and other alternative CRM's visit www.g2crowd.com

Ian Moyse
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