The orchestration of front and back offices not only requires a smart CRM platform like Dynamics CRM, but an even smarter new generation integration framework.
A cautious procurement process, a hands-on partner, and a customer willing to take calculated risks on new software should provide the makings of a successful ERP/CRM makeover
While the PIR itself is a valuable exercise, recommendations must be acted upon to bring about real results and set the stage for a continuous improvement culture.