Article news & resources

R is for Analytics: How Microsoft Dynamics ERP and CRM users can take advantage

by Mark Anderson
Further use cases for the “lingua franca of data science” in Dynamics and Power BI
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Finance and Operations KPIs Power BI Power BI

Digitisation and insurance risk mitigation: New opportunities to improve customer experience

by Christopher Barry
As digital tools proliferate, the world of insurance is starting to take the next step towards modernisation.
Business Performance Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Insurance Internet of Things (IoT)

Microsoft to sunset Dynamics Online Payment Services, points customers to ISVs

by Linda Rosencrance
Customers have until New Year’s Day 2018 to migrate to third-party solutions
Business Central Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics RMS Finance and Operations Microsoft Corporate Payment Processing

BDO Canada merges with Etelligent Solutions, expanding BDO's Canadian footprint

by Linda Rosencrance
Merger strengthens BDO’s IT solutions practice, creates “one of the more experienced consulting teams in Canada”
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV

Collaboration, methodology were key in new Microsoft Dynamics NAV go-live

by Linda Rosencrance
Close partner-and-client teamwork plus Microsoft's Sure Step methodology tackle a complex implementation.
Accounting Business Central Data Integration Data Migration Distribution Dynamics 365 Dynamics NAV ETL Manufacturing Payment Processing Shipping Warehouse Management

B2B e-commerce: Online buying trends explain what professional buyers demand

by Dann Anthony Maurno
Giuseppe Ianni of Sana Commerce describes the frictionless buying experience that B2B buyers expect 
Business Central Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV E-Commerce Finance and Operations Inventory Management Manufacturing Portals Supplier Networks Supply Chain Management

When Microsoft Outlook drives Dynamics CRM / 365 success for customers, partners

by Matt Bolch
Outlook’s familiarity, ubiquity spur Dynamics CRM and Dynamics 365 user adoption and ensure project success
Automated Data Collection Business Process Mgmt Construction Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Email Management Financial Services Invoice Processing

January 4: MSDynamicsWorld launches Microsoft Dynamics AX costing seminar

by Jason Gumpert
Industry veteran Don Riggs leads a 10-part educational series on the complexities and best practices of cost accounting with Dynamics AX
Accounting Dynamics 365 Dynamics AX Finance and Operations Inventory Management Procurement

From the Microsoft Dynamics AX Blogs: Favorites in AX; Service objects; Create new countries; Item units of measure

by Linda Rosencrance
A selection of the latest insight from the Dynamics AX blogs
Accounting Customer Engagement Dynamics 365 Dynamics AX Finance and Operations Inventory Management Localization Project Service Automation Service Management

Top Microsoft Dynamics CRM / 365 stories of 2016, Part 2

by Jason Gumpert
In the second half of 2016, Dynamic CRM prepared to morph into Dynamics 365, and the community was treated to some compelling new ways to connect CRM to the broader Azure ser...
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Internet of Things (IoT) LinkedIn Marketing Power Automate Sales Sales & Marketing

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