Bots news & resources

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Microsoft Healthcare Bot to become Azure Health Bot

by MSDW Reporter

Microsoft shifts its Healthcare Bot to become the Azure Health Bot

AI and Machine Learning Azure Bots Compute Healthcare
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Microsoft Dynamics 365 Virtual Agent for Customer Service reaches general availability

by Jason Gumpert

No-code chatbot solution for customer services promises to identify the right virtual agent use cases

AI Bots Business Process Mgmt Copilot Studio Customer Engagement Customer Service Customer Service Customer Service Insights Dynamics 365 Power Platform
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The Latest Microsoft Azure Updates: BERT; Media Services; Azure Stack partners; Cosmos DB

by MSDW Reporter

The latest updates on Microsoft cloud services and related partner offerings. 

Azure Bots Financial Services Government Internet of Things (IoT) Media & Entertainment Microsoft Corporate Security
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Integrate Dynamics 365 for Customer Engagement apps with Microsoft Teams

by Abhishek Kumar

Learn how to make Dynamics 365 for Customer Engagement a tab on Teams for easy accesss to customer information

Bots Collaborative Workspaces Customer Engagement Data Integration Dynamics 365 Microsoft Teams
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Microsoft adds to AI portfolio with Dynamics 365 Virtual Agent for Customer Service preview

by Jason Gumpert

A focus on pre-built tools and algorithms, with integration to Customer Service, Customer Service Insights, Flow.

AI Artificial Intelligence (AI) BI and Reporting Bots Copilot Studio Customer Service Customer Service Insights Dynamics 365 Natural Language Processing (NLP) Power Automate Power Platform
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Microsoft bolsters Dynamics 365 with new mixed reality, analytics, virtual agents, fraud detection

by Jason Gumpert

Fraud detection, Android support for mixed reality, and new customer service tools add to existing spring release plans.

BI and Reporting Bots Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Mixed Reality Sales Sales & Marketing
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Microsoft Dynamics Profile: Working to boost interest in the intersection of IoT and Customer Engagement

by Linda Rosencrance

Kyle Hill has become an evangelist of sorts for artificial intelligence, IoT, and bots in the contexrt of Dynamics 365 for Customer Engagement.

Bots Business Process Mgmt Customer Engagement Data Integration Dynamics 365 Dynamics CRM Field Service Field Service Internet of Things (IoT) MVP Manufacturing
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MSDW Podcast: A Tinkerer's Perspective on Microsoft Dynamics 365 for Finance and Operations

by Jason Gumpert

Microsoft Global Black Belt Murray Fife joins us to talk D365FO and all the best tech surrounding it.

Azure Bots Business Process Mgmt Data Integration Dynamics 365 Dynamics AX Finance and Operations Flow MSDW Podcast Power Automate Power Platform Workflow Management
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MSDW Podcast: Winning over SMBs with Microsoft Business Solutions

by Jason Gumpert

Andrew King of WebSan Solutions returns to talk about the Microsoft technology that is winning over new and existing SMB customers.

Azure Bots Business Central Cloud Customer Engagement Data Migration Dynamics 365 Dynamics CRM Dynamics GP Dynamics NAV Flow MSDW Podcast

Summit EMEA News & Notes, Part 2: Microsoft Dynamics 365 for Customer Experience

by Jason Gumpert
Microsoft seems destined to blur product lines even further, based on presentations at Summit EMEA
BI and Reporting Bots Business Performance Mgmt Business Process Mgmt Business Rules Mgmt CDS CDS for Analytics CDS for Apps Customer Engagement Customer Relationship Mgmt Customer Service Customer Service

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