Summit EMEA News & Notes, Part 2: Microsoft Dynamics 365 for Customer Experience

In part one of our news and notes from Summit EMEA 2018, we explored some key updates related to Dynamics 365 for Finance and Operations (D365FO) and related solutions like Talent. In this second part, we turn our attention to a few observations tied more closely to Dynamics 365 Customer Experience (D365CE). As you'll see below, categorizing these items as purely CRM-focused would be inaccurate, since many clearly touch D365FO or utilize other Microsoft cloud services.

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

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