Take a picture: Exploring mobile device photo options with Microsoft Dynamics CRM 2013

Before they were called smartphones, the multi-purpose devices in our pockets and purses were once called "camera phones." Microsoft Dynamics CRM 2013 users exploring one of Microsoft's own smartphone apps for the first time, they might be disappointed to learn that most camera capabilities are not included in the free apps - yet.

For business users, capturing photos isn't just a matter of finding another app that will store your kids' pics or your latest selfie. Rik Dubbink, partner at the Netherlands-based company CRM Partners, says his agricultural clients who use CRM are often on site and might have use for images in their CRM records.


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Windows Phone and RT

I have run WP for about 4 years and CRM is a killer app for this platform ..... IF .... They integrate with the phone functions. It is not enough to match the UI. But integrate with Camera locally seems like a major use case for field service, and sales folks that need to do quotes based on designs etc. You should be able to attach any local file to the notes in the CRM on a device running RT or WP 8. Additionally you should be able to Pin any entity and have live tiles notify of updates or changes.

Just my humble suggestions.

Use of camera

It is possible to provide nicely working camera functions in CRM 2013 for field service and sales people.

We have ourselves created an extensive solution for FCMG (Fast Moving Consumer Goods) which among other things (e.g. route planning etc.) has a camera solution. In this user can take a picture when on the field. Picture is then automatically transferred to the corresponding appointment folder in SharePoint (default CRM integration is used for showing the picture files).

Mika Vääräniemi