Paul Greenberg's comments show that he's not entirely in possession of all the facts: 1. Microsoft started communicating the price increases during the summer. I've been talking to my customers about it them for several months. (Granted, customers in the beta program have known for longer). 2. For current customers, the price increases don't take effect until their next subscription renewal. Customers had the option of locking in their current prices on a multi-year contract. 3. CRM Online customers can mix 'n' match Pro, Essential and Basic licenses at $65, $30 and $15 depending on the features each user needs access to. So you could reduce subscription costs for some of your users, which might reduce the total subscription cost. Neither Salesforce.com nor Oracle offers this. Neil Benson, CRM Architect at Slalom Consulting

People keep forgetting that if you want the "Pro" version for CRM online (which almost all organisations will need), then you are required to purchase a minimum of 5 subscriptions. So the cost isn't $65, per subscription licence to start, and it isn't an attractive offer for small organisations - the total cost of ownership annually is therefore $3900. That consists of 5 license whether a small company or startup needs 5 or not. There's some discussion on the Dynamics forum that for individual developers that just wants a single account (partner or not), they have to fork out $325 every month. Again, not so attractive for a starting developer.