Building a Smart Customer Service Desk in Microsoft Dynamics 365 with Artificial Intelligence

March 19 2018

Editor's Note: Stefano Tempesta will be exploring the topics of smart service and AI in a webcast on Tuesday, March 20.

Microsoft Dynamics 365 for Customer Service offers a rich toolset of applications for managing the diverse business processes that emerge in help desk centers across a variety of industries.

About Stefano Tempesta

Stefano Tempesta is CTO at SXiQ, a Microsoft Regional Director, MVP on Azure, AI and Business Applications, and co-founder of 365 Community, a non-profit organization whose mission is to empower communities around the world with better ICT processes for customer relationship management (CRM) and customer service, using modern technology.
A technology manager with 20 years of international experience, entrepreneur CTO and advisor for start-ups in Australia, Singapore and Switzerland, Stefano is an author, a public speaker, a blogger, an event organizer and an ambassador of beautiful software. His interests extend to microservice architectures, blockchain, IoT and A.I. related technologies.

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