Building a Smart Customer Service Desk in Microsoft Dynamics 365 with Artificial Intelligence

Editor's Note: Stefano Tempesta will be exploring the topics of smart service and AI in a webcast on Tuesday, March 20.

Microsoft Dynamics 365 for Customer Service offers a rich toolset of applications for managing the diverse business processes that emerge in help desk centers across a variety of industries.

At the foundation of the Dynamics 365 Customer Service experience are three tools, each with different target and purpose:

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