Microsoft Business Applications News

Welcome to the News section on MSDW. We cover the world of Microsoft technology, from corporate news to product releases to customer successes to industry events. Check back often for updates.

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Power BI Service April Update: ExpressRoute for Power BI

by Dann Anthony Maurno
Public cloud, Internet capabilities available to Power BI users over private connections.
Azure BI and Reporting Dynamics CRM ExpressRoute Power BI Power BI Power Platform

Evolution of Customer Service, And How to Adapt with Microsoft Dynamics CRM

by Angela Grom
Having spent more time than ever before dealing with customer service departments, the author reflects on why companies fail to deliver a satisfactory experience and how CRM ...
CRM 2016 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM

Dynamics CRM, Azure's Text Analytics Reveal Customers' Hidden Sentiments

by Valerie Miller
Between Dynamics CRM and Azure's Text Analytics, you have the ability to sort happy from furious customers, and retain them all.
Customer Relationship Mgmt Dynamics CRM Power Automate Sentiment analysis customer retention

Avitas Launches Free Support Tier for Microsoft Dynamics AX Users

by Linda Rosencrance
Avitas offers access to Dynamics AX support instantly, with no upfront costs.
Dynamics AX Dynamics AX Support support