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While the PIR itself is a valuable exercise, recommendations must be acted upon to bring about real results and set the stage for a continuous improvement culture.

You need not choose between the two, and a mixed-mode environment offers considerable benefits

Partners urge diligence, praise Microsoft for its SaaS model of continuous updates

For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...

Companies that want to increase both ROI and user adoption must actively manage the capabilities of their Dynamics solution, and user expectations

Parature and Microsoft’s 2015 US State of Multichannel Customer Service Report finds that winning customer service is in the eye of the beholder.

Dynamics CRM Snapshot 3D offers hierarchical backups, deep clones and deep rollbacks, plus repeatable CRM workflows

Using Dynamics AX in a bisynchronous integration, machines both listen and talk back, for a faster and higher ROI

Keld Jersild Olsen joins the US organization after running the company’s professional services and following many years as an HP executive

The solution is optimized for rapid deployment to companies operating in a multi-entity, multi-currency, multi-taxation and/or multi-language environment