SSB Consulting helps sports and entertainment clients like the Trail Blazers retain and upsell ticketholders using Dynamics CRM and customer-loyalty analytics.

AXUG Chair Grant Wilson promises more user-generated sessions, more answers from Microsoft on Dynamics 365, and a more “Convergence”-like event. 

Updated approach gives Dynamics partners access to a global network of professionals to resolve customer issues faster

A selection of announcements from the Dynamics partner channel

Traditional Dynamics ERP & CRM resellers face not only increasing pressure to focus on cloud, they will soon see competition via a new class of channel partners, say two chan...

For even the most savvy professionals, SLAs can be challenging, cryptic, even intimidating. 

The rising expectations of customers in live chat with service agents means a greater demand for well-integrated systems that provide the right information at all times.

A new discussion on the importance of corporate culture, the human experience, and how self-interest drives both customers and companies.

Lean has its strengths, but no, it is not the only production system you will ever need.

Does delayed release also signal delay (or even death) of Dynamics AX on-premise?