10 questions about downtime to ask (and discuss) with your cloud provider
If your organization has ever experienced a system outage, then you understand the real and potential impact of downtime. With the amount of workloads being placed in the cloud, it is a well-held belief that a service level guarantee, whether it be at 99.9% uptime or higher, are sufficient for your organization. Not so fast.
Service level agreements, which document the amount and type of allowed downtime for your platform, come in many shapes and sizes. It is critical for your organization to understand your service-level agreement in terms of minutes and seconds allowable downtime to help determine acceptable risk for your workload or application. And in addition, it is critical to understand the nuances of the SLAs terms.