Microsoft Business Applications White Papers

Search and browse through our database of vendor and analyst white papers to help you expand your knowledge on a host of Microsoft technology-related topics.

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The Dirty Little Secrets of CRM: Why Your Customer Service Is Not as Good as You Think It Is

enVista

3 Secrets all Dynamics CRM customers should know about customer service

Customer Engagement Customer Relationship Mgmt Customer Service Dynamics 365 Dynamics CRM

Free Guide: How to Choose the Right ERP for Your Business in 2025

Dynamics Square USA
Business Central Dynamics 365 Manufacturing

10 Expert Tips to Get Your Users Excited About CRM Again

Ledgeview Partners

Bring your CRM Solution back to life (and your team’s enthusiasm for it) with this Ledgeview Partners guide

Customer Relationship Mgmt User Adoption

AI in AP - How Artificial Intelligence Will Change Accounts Payable Processes

Dooap
How AI is now being used in Accounts Payable
AI and Machine Learning AP Automation Accounting Azure Copilot Dynamics 365 Robotic Process Automation (RPA)

Why Paying Your Bills Efficiently Is a Money Maker

Metafile
E-Payables Benchmarking
AP Automation Aerospace & Defense Agriculture Automotive Boating Business Central Commerce Construction Consumer Goods Distribution Dynamics 365 Dynamics AX

How to Use Marketing Lists in Dynamics to Power Your Marketing Automation Strategy

emfluence

If you’re not already using Marketing Lists, these are especially effective when integrated into your marketing automation platform (like the emfluence Marketing Platform)

Customer Engagement Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Automation Marketing Resource Mgmt (MRM) Power Platform Sales & Marketing

The Three Horizons of AP Automation

Truvio

How to evolve the initiative beyond improving tactical operations

3PL AP Automation Accounting Business Central Document Automation Dynamics 365 Dynamics AX Finance and Operations Financial Management Invoice Processing

The ERP Gap: Why It’s Not Enough for Invoice-to-Cash

Flywire
Without advanced tools, finance teams use manual workarounds that delay payments and increase risk
Accounting Business Central Dynamics 365 Finance and Operations Financial Management Payment Processing

Infographic: 7 Reasons to Upgrade from AX 2012 to D365 F&SCM

Sikich
Why are businesses upgrading their ERP systems to Microsoft Dynamics 365 Finance and Supply Chain Management?
Aerospace & Defense Automotive Construction Consumer Goods Distribution Dynamics 365 Dynamics AX Education Finance and Operations Financial Management Industrial Equipment Manufacturing

How to Select an Independent Software Vendor for Dynamics 365

enVista

Follow these key considerations when choosing an ISV for implementing with Dynamics 365 for Finance and Supply Chain

Business Central Customer Engagement Dynamics 365 Finance and Operations Financial Management Supply Chain Management