Heidi Neuhauser Heidi is a Partner at Reenhanced. She is a Microsoft MVP for Business Applications and is passionate about user adoption, out-of-the-box configuration tools, Dynamics 365 and the Power Platform. Email Contact Form Articles DynamicsCon Live Preview: How Model-Driven Power Apps help Dynamics 365 admins by Heidi Neuhauser What do you need to know to get up and running with building excellent model-driven apps? Customer Engagement Dynamics 365 Power Apps Power Platform My favorite new features coming to Microsoft Dynamics 365 Sales, Marketing, and Customer Service in 2021 release wave 2 by Heidi Neuhauser 15 new and updated capabilities that are sure to improve customer experiences Business Process Mgmt Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Data Management Dynamics 365 Marketing Marketing Automation Sales Sales & Marketing Telephony Microsoft Business Apps 2021 Release Wave 1: Dynamics 365 CE and Power Platform first look by Heidi Neuhauser Highlights from Sales, Marketing, and Customer Service apps, plus some Power Platform priorities 2021 release wave 1 BI and Reporting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Marketing Mobile Applications Power Apps Power Automate Power BI First Take: Key updates for Dynamics 365 Customer Experience apps in 2020 release wave 2 by Heidi Neuhauser A new mobile sales experience, service integrations, a quickly approaching deadline for customers, and a lot more CPQ (Configure, Price, Quote) Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dataverse (CDS) Dynamics 365 Marketing Mobile Applications Power Apps Power Automate Power BI Create a Change Management Team: Change management best practices for your Dynamics 365 CE project by Heidi Neuhauser To embrace the change that comes along with a D365 CRM project or enhancement, make sure that you have established an internal change management team. Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Project Management Change management best practices for your Dynamics 365 CE project: Understand change as a process by Heidi Neuhauser When you are planning for a Dynamics 365 Customer Experience project or enhancement, change is coming to your organization. Adoption Customer Engagement Dynamics 365 Dynamics CRM Project Management Training
