Salesforce news & resources

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Microsoft previews AI-based email authoring for Viva Sales using Azure OpenAI Service and GPT

by MSDW Reporter

The preview uses Microsoft 365 Graph and CRM data to craft a variety of common seller email responses

AI and Machine Learning Azure OpenAI Sales Sales & Marketing Salesforce
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Salesforce draws closer to Microsoft with Azure usage, Teams integration

by MSDW Reporter

Azure will become the public cloud provider of Salesforce Marketing Cloud.

Azure Salesforce Teams

Salesforce to expand field service footprint with ClickSoftware purchase

by Jason Gumpert

After close of the $1.35 billion deal, ClickSoftware to join Salesforce Service Cloud. 

Customer Engagement Customer Service Dynamics 365 Field Service Field Service Mobile Applications Salesforce
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Private equity firm Thoma Bravo acquires quote-to-cash solution provider Apttus

by MSDW Reporter

Firm adds another mid-market vendor that touches the Microsoft Dynamics channel.

Customer Engagement Dynamics 365 Marketing Power Automate Sales Sales & Marketing Sales Quoting Sales/Product Configurator Salesforce

MSDW Podcast: Is Microsoft's cloud channel strategy in full bloom for FY2018?

by Jason Gumpert
Catapult's Elliot Fishman and Jeff Bacon talk Dynamics 365 and the Microsoft cloud services that are now driving their business
Business Central Cloud Cloud Solution Provider (CSP) Dynamics 365 Dynamics GP Dynamics NAV MSDW Podcast Power Automate Salesforce

Gartner: Microsoft One of Just Two Market Leaders in Application Platform as a Service (aPaaS)

by Dann Anthony Maurno
Microsoft leads the market in completeness of vision, scores high in ability to execute, but analysts look for quicker pace of development, more alignment with Dynamics.
Cloud Dynamics AX Dynamics CRM Power Automate Salesforce

Scribe Software reports record sales growth in Q4 2013

by Jason Gumpert
CRM integration solution provider reports 760 percent year-over-year sales growth in Salesforce channel
Customer Relationship Mgmt Data Integration Dynamics CRM Salesforce

Dynamics Introspective: Will marketing acquisitions change CRM competitiveness?

by Jason Gumpert
With the Salesforce acquisition of ExactTarget, what's next for CRM customers adopting marketing platforms?
Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM Email Management ExactTarget Marketing Marketing Automation Marketing Resource Mgmt (MRM) MarketingPilot Marketo Sales

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Salesforce 101: A Detailed Analysis for Positioning Dynamics 365

Seer 365
What to know about the architecture, ISV market, migrations, licensing, and more
Customer Engagement Customer Relationship Mgmt Dynamics 365 Sales & Marketing Salesforce
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