Article

Salesforce to expand field service footprint with ClickSoftware purchase

by Jason Gumpert
Editor, MSDynamicsWorld.com
August 08 2019

Salesforce announced it has signed a definitive agreement to acquire field service management solutions vendor ClickSoftware.

The deal is worth about $1.35 billion, to be purchased with a mix of cash and stock.  

ClickSoftware will join Salesforce's Service Cloud area, alongside Field Service Lighting, the  company's mobile field service and dispatch solution.

"Our acquisition of ClickSoftware will not only accelerate the growth of Service Cloud, but drive further innovation with Field Service Lightning to better meet the needs of our customers," said Bill Patterson, EVP and GM of Salesforce Service Cloud (and former GM of Microsoft Dynamics CRM solutions) in a statement. 

FREE Membership Required to View Full Content:

Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more. You can also receive periodic email newsletters with the latest relevant articles and content updates.
Learn more about us here

Get full access
Customer Engagement Customer Service Dynamics 365 Field Service Field Service Mobile Applications Salesforce
About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. He has also held consulting positions at CSC Consulting and Monitor Group.

More about Jason Gumpert