One Tool for Guiding Novice Microsoft Dynamics AX End-Users

Many of us have gone through the intimidating experience of initially learning a new ERP system, starting with the navigational details and key constructs until achieving a basic proficiency level.  This is especially true for the project team members at the start of a typical AX implementation project, where the users - that are experts with their existing system - must start from scratch in terms of learning the AX end-user experience.  There is a distinct vocabulary for describing the Microsoft Dynamics AX user interface and system usage, and this vocabulary can only be understood by actual system usage.  A basic proficiency level provides the starting point for learning the embedded conceptual models within AX, so that the company can leverage AX for their business model (as described in a previous article).

Multiple tools are available to help users achieve a basic proficiency level with the AX end-user experience.  These include the computer-aided training and classroom training materials developed by Microsoft, as well as the on-line user documentation about form/field help and conceptual topics. 

I have tried variations of these tools and my own self-developed tools in different implementation projects, but each tool had its shortcomings in helping users quickly achieve a basic proficiency level.  Therefore I am always on the lookout for a better approach.  I recently found one when I read the book Using Microsoft Dynamics AX 2009 by a seasoned AX consultant from Europe.  This article summarizes my observations about the book, and my conversations with the author, Andreas Luszczak from Austria.

Andreas went through the initial learning process (with AX) some years ago.&...