As Microsoft Dynamics 365 CRM apps mature, can we still talk customization?

The latest release the Microsoft Dynamics 365 customer engagement app suite have brought even more functionality to the application that customers can utilise right out of the box. Though this is obviously a fantastic thing, though it can raise the question of whether customising the system by adding complex workflows and other features still makes sense.


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About Sarah Critchley

As an individual that is knowledgeable in all aspects of the software development lifecycle and skilled in a diverse range of areas including development, consultancy and project management I am focused, determined and adaptive in any environment on the goals I aim to achieve. 

I have experience of leading CRM 2013, 2015 and 2016 projects that required a range of skills including pre-sales demonstrations and discussions, scoping and designing architecture, writing functional and technical specifications, customisations using out of the box configurations, scripting, plugin development and data migration. 

I also have a background in system testing & believe the customer should receive an end product that works to specifications and is of fantastic quality.     

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