From the Microsoft Dynamics 365 CE/CRM Blogs: What’s new in Customer Service; Managing release waves; Configuring AI models; Sales prediction

In this review of the Dynamics 365 CE/CRM blogs:

• What’s coming to Dynamics 365 Customer Service in 2026 Release Wave 1
• A practical framework for managing Microsoft Dynamics 365 CRM release waves
• How to configure an AI model in Dynamics 365 CRM for sales prediction (step-by-step guide)
• Inside the latest Dynamics 365 CE updates [AI, Copilot, and intelligent features]

What is coming to Dynamics 365 Customer Service in 2026 Release Wave 1

On her blog, Dian Taylor wrote that Microsoft recently released the 2026 Release Wave 1 notes for Dynamics 365 business applications and the Power Platform, and she started reviewing them right away. 

In this post, Taylor focused on what's new in Microsoft Dynamics 365 Customer Service. She noted that it's important to know that the old "opt-in" option for early access is no longer available. Instead, she explained that access to new features now comes through the monthly release channel, as the early access model has been phased out.

Taylor added that all the updates are turned off by default, so you have time to review them and decide what works best for your organization. She stated that when you're ready, you can turn on the features you want in the settings and manage who can use them through security roles.

A practical framework for managing Microsoft Dynamics 365 CRM release waves

An author writing on the Synoptex blog explored how Microsoft introduces new features, AI tools, and platform improvements to Dynamics 365 CE in regular release waves across the system.