Dynamics CRM Online pricing changes may shock some, but will it drive customers away?

Microsoft Dynamics CRM Online Fall '13 has just moved from a regional rollout to general availability.  But along with all the improvements Microsoft is touting for the new release, it also sports a pretty hefty price increase for some users. And that raises the question: will customers scrub their CRM Online deployments and search out Redmond's competitors?


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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New Pricing

I am not surprised the pricing has risen, what did surprise me was the low level previously.

This is a very competitive product from a value perspective.


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