The Design Language of Your CRM Solution, Part 3 - Giving CRM Users What They Want

In the previous two parts of this series I wrote about the changing direction of how CRM solution vendors are increasingly targeting the end user with the functionality they are developing, rather than the top level managers who consume the metrics produced from CRM data. Now it's time to look at what functionality in Microsoft Dynamics CRM can make it more "viral friendly".

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About Jukka Niiranen

Working at Digital Illustrated in Finland, Jukka helps users make sense of Microsoft Dynamics CRM and guiding organizations to make the most of their Microsoft platform investments. 10 years of CRM experience from the field, heavy user of Microsoft's CRM solution since 2005. In addition to my blog, you can follow my #MSDYNCRM posts on Twitter or add the Surviving CRM page to your circles on Google+.

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