From the Microsoft Dynamics 365 CE/CRM Blogs: Service request management; Sales best practices; Useful AI in Dynamics 365 CE; Customer Service features

In this review of the Dynamics 365 Customer Engagement blogs:

• Scaling customer support: Implementing service request management
• AI in Dynamics 365 CE: Where it actually saves money and how to use it
• D365 Sales best practices for automation, AI, and process optimization
• D365 Customer Service capabilities and features

Scaling customer support: Implementing service request management with Dynamics 365

On the CloudFronts blog, Vidit Gholam wrote that for growing businesses, managing service requests becomes more important as the number of requests increases and issues become more complex. He stated that relying on email and Excel spreadsheets to track and manage requests often stops working well as the business expands because these tools are difficult to organize, monitor, and scale. 

Gholam noted that a structured service request management system brings all service requests into one central place, automatically handles routine steps, and helps ensure service level agreements are followed. D 65 Customer Service gives businesses the tools they need to manage support in a clear, organized, and accountable way. 

Gholam pointed out that putting the right system in place helps businesses operate more efficiently, improves visibility into support activities, and ensures customers continue to receive reliable and timely service as the company grows.

In his blog post, Gholam explained how to implement service request management with D365 Customer Service.

AI in Dynamics 365 CE: Where it actually saves money and how to use it

On the Nalashaa Digital blog, Aiswarya Madhu wrote about the built-in AI in D365 CE and how it can deliver benefits.