From the Microsoft Dynamics 365 CRM Blogs: D365 CRM 8.2; Address entity records; Field operations; Email templates

In this review of the Dynamics 365 Customer Engagement/CRM blogs: 

• Microsoft Dynamics CRM 8.2
• Create email templates using custom HTML in real-time marketing
• Manage address entity records
• Revolutionizing field operations with advanced features and optimization

Microsoft Dynamics CRM 8.2: your key to efficient customer relationship management

On the Dynamics Square blog, Arish Siddiqui reviewed the updates and improvements Dynamics 365 CRM 8.2. In his blog post, Siddiqui explored the key features, which include:

• Multi-language portal support
• Faceted search for knowledge articles
• Content access levels for knowledge articles
• Partner onboarding and recruitment
• Interactive dashboards
• Unified interface enhancements

He also explained how D365 CRM version 8.2 and 8.2.2 differ, and offered helpful tips on what you should think about before selecting a platform to update to the most recent version of D365 CRM.

Create email templates using custom HTML in real-time marketing

On her blog, Megan Walker wrote that while the drag-and-drop email template editor in Microsoft Dynamics Customer Insights – Journeys is user-friendly and works well, sometimes you may need custom HTML templates, such as when you're working with a third-party agency or switching from another email tool.