Summit EMEA 2017: On digital transformation, Microsoft eager to both talk about and listen to Dynamics ERP and CRM customers

Microsoft will be present and very approachable at Summit EMEA 2017 in Amsterdam; in fact, it is eager to listen, says Dilip Popat, Microsoft's Director, Customer Success Management Team EMEA.

Popat will deliver the CRMUG session "Driving Customer Success & Adoption" on Wednesday, April 5 at the event, while Microsoft Dynamics 365 team leaders Jujhar Singh and Angela Bandlow will deliver the keynote product strategy and roadmap session on Thursday.

And says Popat, he and his team will be there among the customers and partners, eager both to evangelize the potential of digital transformation and to hear how it can ease the path for customers and partners. He told MSDynamicsWorld more about the significance of Summit EMEA 2017 in a transformative year.

MSDW: Summit attendees can't get enough contact with Microsoft, what kind of access can they expect?

Dilip Popat: I'll be presenting in one of the sessions around customer success which is the area I'm involved heavily in at Microsoft. And really, how we're working with our customers and partners to ensure our customers are not only achieving successful deployments, but also getting business value from the investment they've made in Dynamics 365.

So I'll talk a lot about our approach and best practices, and we're very much hoping to have a customer, which we're confirming as part of my session. And certainly there will be access with a number of members of my leadership team, including some of the customer success managers, some key customers, and networking, and in one-to-one meetings. We're really taking the opportunity to immerse ...