Microsoft Dynamics and the Millennial Workforce: Can CRM 2016 Deliver?

What do we know about Millennials and their role in the workforce?

First, let's lay out some basics. The label refers to adults who are currently eighteen to thirty four. They grew up online with instant access to everything, particularly communication. They are technology savvy; however, they feel that that technology must serve a purpose and enhance their lives.

There are also some stereotypes about this generation. They are said to be the most high maintenance generation. Self-absorbed. Unable to interact face-to-face. They need to work in a flexible environment. Having been praised their whole lives, they need constant recognition.

There is a grain of truth in some of these stereotypes, while others should be dismissed. But with 54 million working Millennials stepping into the labor force as baby boomers enter into retirement, there is no denying that we are poised for a generational shift in the workforce. Because the oldest and youngest generations operate so differently, what can organizations do to keep productivity up and business prosperous with this new professional age group?

Microsoft has done well to meet the needs of a changing workforce with the Dynamics CRM 2016 upgrade. Its focus on intelligent customer engagement and continuously evolving technological improvement means this software system will easily be adopted by the Millennials workforce.

With a Dynamics CRM implementation into your organization, you will be providing your Millennials with the right tools they need to apply their unique behaviors, bringing value into the workplace.

Let's examine some ways in which CRM 2016 supports current and future work trends.

Multitask Away

Millennials can multitask like nobody's business. According to research by Forbes, Millennials switch their attention ...