Article news & resources

How L&G will deploy Microsoft Dynamics 365 Contact Center to serve millions of retail customers

by Linda Rosencrance

2,000+ agents will use the solution as the firm grows its digital innovation initiative

Contact Center Contact Center Copilot Customer Engagement Customer Experience (CX) Customer Service Dynamics 365

Understanding Item Costs in Dynamics 365 Business Central: From Opening Balances to Revaluation

Understanding Item Costs in Dynamics 365 Business Central: From Opening Balances to Revaluation

by Cynthia Priebe - Microsoft MVP

How to build your costing logic to reflect the real cost of doing business

Accounting Business Central Dynamics 365 Dynamics NAV

Directions EMEA 2025 Preview: Expanding skills and professional networks in the new Consultant Zone

by Eamon McCarthy Earls

#EMEA2025 plans multiple ways of expanding the conference experience for consulting professionals

Business Central Directions EMEA 2025 Dynamics 365 Dynamics NAV Power Platform

From the Microsoft Dynamics 365 CE/CRM Blogs: Search, filtering of sessions; Marketing to segments; Customer Voice automation; CRM vs CE

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 CRM blogs

Customer Engagement Customer Experience (CX) Customer Insights - Journeys (Marketing) Customer Relationship Mgmt Customer Voice Dynamics 365 Marketing Automation Sales Sales & Marketing

From the Microsoft Dynamics 365 Finance and Supply Chain Management blogs: Database log; Declutter mode; Model Context Protocol; Adding attachments to POs

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 Finance and Supply Chain Management blogs

AI and Machine Learning Azure Customer Engagement Document Management Dynamics 365 Dynamics AX Finance and Operations Project Operations Time & Attendance

From the Microsoft Dynamics 365 Business Central blogs: Check posting date; Word document layout; How to copy items; Previewing PDF files

by MSDW Reporter

A selection of the latest insight from the Dynamics 365 Business Central blogs

Business Central Document Automation Document Management Dynamics 365 Dynamics NAV

From the Microsoft Power Platform blogs: Perform a bound action; New tool; Connection.Connected; Enhancing data presentation

by MSDW Reporter

A selection of the latest insight from the Power Platform blogs

Dataverse (CDS) Power Apps Power Automate Power Pages Power Platform

Torben Kragelund at Directions EMEA 2024

Event Preview: Directions EMEA 2025 planning, with Torben Kragelund

by Jason Gumpert

The Directions for Partners CEO discusses how the partner-focused event continues to evolve

Business Central Copilot Studio Directions EMEA 2025 Dynamics 365 Dynamics NAV Power Platform

Azure Updates: AI Foundry; NVIDIA GB300; Storage Discovery

by MSDW Reporter

The latest Azure updates

AI and Machine Learning Azure Compute Databases Development Integration Storage

Securing Azure Tenants for Government Agencies

by Jeff Christman

Working with government tenants has offered new insights into how cybersecurity professionals can effectively secure Azure at scale

Azure Compute Development Integration Security

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