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NAVUG Summit: Expect Answers, Solutions, Lessons Learned (and Heavy Networking)

by Dann Anthony Maurno
NAVUG Summit 2015, October 13-16, promises a first look at NAV 2016
Business Central Dynamics 365 Dynamics NAV NAV 2016 NAVUG NAVUG Summit 2015 UG Summit 2015

Microsoft Dynamics CRM Online Earns Ticket to Ride on Government Cloud

by James Townsend
Why FedRAMP accreditation for the CRM Online Government cloud matters to partners, government agencies, and anyone concerned with government IT practices
Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics CRM Online Government SaaS xRM

CRMUG Summit: End User Needs Drive Event Planning, Says Program Director

by Dann Anthony Maurno
CRMUG Summit runs October 13-16, where Microsoft, CRM users and partners create CRM success for one another
CRMUG Summit 2015 Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Marketing Sales Sales & Marketing UG Summit 2015 crmug

Microsoft Dynamics Partner Roundup: ERP partner acquisition; AX equipment dealer win; VAR executive promotion

by Linda Rosencrance
A selection of recent announcements from around the Dynamics community
Dynamics AX Dynamics CRM Dynamics GP

How To Utilize Feedback From Your Post Implementation Review For Maximum Impact

by Rahul Mohta
While the PIR itself is a valuable exercise, recommendations must be acted upon to bring about real results and set the stage for a continuous improvement culture.
AX 2012 AX 2012 R3 Business Performance Mgmt Business Process Mgmt Dynamics AX Project Management

Why Set Up the Web Client and Desktop Client to Work Side-by-Side in Microsoft Dynamics GP

by Dann Anthony Maurno
You need not choose between the two, and a mixed-mode environment offers considerable benefits
Dynamics GP GP 2013 GP 2013 R2 GP 2015 GP 2015 R2 GPUG Web Client

Windows 10: Any Excitement (or Disruption) Among Microsoft Dynamics Partners, Customers?

by Dann Anthony Maurno
Partners urge diligence, praise Microsoft for its SaaS model of continuous updates
Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL Windows 10

Multichannel Customer Service: Why Companies Choose Microsoft Parature

by Dann Anthony Maurno
For companies committed to expanding their customer service across a growing list of channels and unifying that customer experience, Parature offers a strong solution, says o...
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM SaaS Social Networks

6 Steps to Successfully Manage Your Microsoft Dynamics CRM or ERP Environment

by Linda Rosencrance
Companies that want to increase both ROI and user adoption must actively manage the capabilities of their Dynamics solution, and user expectations
AXUG Adoption Business Central Dynamics 365 Dynamics AX Dynamics CRM Dynamics GP Dynamics NAV Dynamics SL GPUG NAVUG crmug

Customers Expect Support Across Ever More Channels: New Microsoft Parature Report

by Dann Anthony Maurno
Parature and Microsoft’s 2015 US State of Multichannel Customer Service Report finds that winning customer service is in the eye of the beholder.
Customer Engagement Customer Service Customer Service Dynamics 365 Dynamics CRM Parature

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